In accordance with Peru's Consumer Protection and Defense Code, we provide a Complaints Book (Libro de Reclamaciones) for you. Fill in the form and you will receive a copy by email.
* Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
* The supplier must respond to the claim or complaint within fifteen (15) non-extendable business days.
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